AI tools make potentially harmful errors in social work records, research says

Transcription tools used by councils in England and Scotland reported to misrepresent or hallucinate informationAI tools are making potentially harmful errors in social work records, from bogus warnings of suicidal ideation to simple “gibberish”, frontline workers have said.Keir Starmer last year championed what he called “incredible” time-saving social work transcription technology. But research across 17 English and Scottish councils shared with the Guardian has now found AI-generated hallucinations are slipping in. Continue reading…